Frequently asked questions

How do I place an order?

Orders can be placed in several ways:

• Online: via our B2B online platform
• Via the app: this can be downloaded from the App & Play store
• By phone or e-mail

What is the delivery time for my order?

Check our shipping costs page or dropshipping costs page for up-to-date information on delivery times and costs. Of course, you will receive a Track & Trace code for every order.

Not everything I ordered has been delivered; now what?

Products that are not in stock are sent with the next order, provided they are in stock. If you would like to add something or have products cancelled, please contact our customer service.

How are shipping costs calculated?

The shipping costs are calculated according to the most up-to-date shipping rates and are displayed transparently when creating the dropshipping order. You will see the costs before you place the order.

For some countries, we apply a carriage-paid limit. Check the current information on the shipping costs page.

Can I also collect my order?

Of course you can. Please let us know at least one day in advance. Via our website, you can select the pick-up day and time when placing the order. Of course, you can also inform us by phone or e-mail.

How can I register a return?

For information on returns, please click on this link*: Returning as a dealer

*You need to be logged in to view the page

Can I also order a product as a private label?

For more information on private labelling, please click on this link: Private labelling

Is dropshipping possible?

For more information on dropshipping, please click on this link: Dropshipping

I have lost my login details.

Please contact our customer service by e-mail or telephone.

I am unable to login.

Please contact our customer service by e-mail or phone.

How do I order an item that is temporarily out of stock?

You can simply order it. You can often already see when a product is back in stock. You can also turn on our handy stock detector, which will automatically send you an e-mail as soon as the requested product is back in stock. You can then contact our customer service to coordinate the delivery, which is not automatic.

Can I be notified when a product is back in stock?

Each product has a handy ‘’let me know‘’ button on the product page. After activation, you will automatically receive an e-mail as soon as the requested product is back in stock.

I still have questions about my order.

Please contact our customer service by e-mail or telephone.

I want to add something to my order, is that possible?

In most cases, this is possible! Please contact our customer service by e-mail or telephone. 

Where can I download my price list?

At the bottom of the sitemap if you are logged in.

How can I get an even better price?

We work with graduated/quantum discounts. Watch the video below for an explanation: